At Beacon Funding, we are committed to providing clear and helpful information to our clients. We sat down with Dawn Wood, our Customer Care Manager, to get answers to some of the most frequently asked questions from our customers. Watch the interview or find answers to your top questions below.
Q: How can I find out my remaining payments or outstanding balance?
A: You can keep track of your remaining payments in the Customer Portal. For outstanding balance information, please call us at (847) 897-2484. Our Customer Care Team will assist you with that information.
Q: How can I make a late payment?
A: If your business finds itself behind on payments, you can log into the Customer Portal to make a late payment. The portal provides a secure and convenient way to manage all your payments.
Q: How do I update my contact information?
A: You can update email and mailing addresses by utilizing the respective forms provided in the Customer Care Center or in the profile section of the Customer Portal. This ensures we have your most current information on file.
Q: Where can I view my account statements and current charges?
A: By logging into the Customer Portal, you can easily view your current charges, statements, and securely pay past due payments. The portal is designed to give you quick access to your account details.
Early Payoff and Lease Terms
Q: Can I pay off my lease or financing agreement early?
Dawn Wood: While early payoff is an option, there is typically no financial benefit, as the total sum of payments remains the same. However, opportunities to upgrade, trade-in, or "buyout" your lease or financing agreement before the end of its term are available. You can request a payoff quote within your Customer Portal.
Q: How do I exercise my end-of-lease purchase option?
A: Beacon Funding offers various end of lease purchase options, including a $1 purchase option, fixed percentage options like 10%, or fair market values. The best choice really depends on your business and can be determined after talking with one of our Beacon Financing Consultants. Your leasing agreement will detail the amount due at the end of your lease and where to send payment.
Insurance and Taxes
Q: What do I do if my insurance is expiring?
A: Beacon Funding requires clients to provide continuous proof of insurance coverage on the titled equipment that's leased or financed through us. If your insurance is expiring, the best thing to do is make sure you get it renewed and provide updated proof of insurance coverage to us.
Q: Where can I find my year-end tax statements?
A: Tax statements will be available in the Customer Portal. If you can’t find the document you’re looking for, please contact the Customer Care Team for assistance.
Support and Resources
Q: Which Customer Portal features offer the most value to customers?
A: The Customer Portal offers several features including the ability to apply for financing, contact us, viewing current charges, updating your information. You can see all of those features at beaconfunding.com/customerportal.
Q: Who can I contact if I have additional questions or need assistance?
A: Beacon Funding's Customer Care Team they are available to ensure your experience is exceptional. You can call us at (847) 897-2484 or you can schedule a call back at a time convenient for you at beaconfunding.com/contact-us.
About Beacon Funding
Beacon Funding is a leading provider of equipment financing solutions, dedicated to helping businesses grow and succeed. With a wide range of financing options and a commitment to exceptional customer service, Beacon Funding is your trusted partner in business growth.